Everything You Need To Know Before Buying From SimpleContacts
Buying contact lenses online can save you a significant amount of money and time compared to traditional optometry offices. Simple Contacts is a popular telemedicine and e-commerce platform that allows you to reorder contacts and renew your prescription online.
Before you click purchase, you must understand how their system works, their pricing guarantees, and what current users think about the service. What is Simple Contacts?
Simple Contacts is an online contact lens retailer that combines a virtual vision test with an e-commerce storefront. Founded by entrepreneurs Joel Wishkovsky and Ryan Quigley, the company was built to eliminate the hassle of scheduling yearly in-person doctor appointments just to renew an unchanged contact lens prescription.
The Core Service: They sell a wide variety of contact lens brands, including dailies, weeklies, and monthly disposables.
The Telemedicine Twist: They provide a smartphone- or computer-based renewal test that acts as a quick check to extend an existing prescription. How the Prescription Renewal Works
You cannot buy contact lenses in the United States without a valid prescription. Simple Contacts offers two paths to verify yours: 1. Upload an Existing Prescription
If you already have a valid paper or digital copy of your prescription from an eye doctor, you can upload it directly during checkout. Simple Contacts will verify the details with your doctor and ship your lenses. 2. Take the Online Renewal Test
If your prescription has expired but you feel your vision has not changed, you can take their Renewal Test via their app or website.
The Process: You stand 10 feet away from your phone, read letters off a digital eye chart, and record a short video using your front-facing camera. The app also assesses your eyes for redness.
The Review: A licensed opthalmologist or optometrist reviews your recorded video and results within 24 to 48 hours.
The Outcome: If approved, they issue a renewal prescription valid for one year.
Note: The online vision test is only for prescription renewals. It cannot give you a brand-new prescription or check your overall eye health for conditions like glaucoma or cataracts. Pricing, Insurance, and Cost Comparison
Contact lens prices fluctuate heavily by brand and type. Simple Contacts aims to remain highly competitive through specific financial perks. Price Matching
Simple Contacts offers a strict price match guarantee. If you find a lower price on another authorized retailer’s website, you can contact their customer support team to get your total credited or matched before you buy. Vision Insurance
While they do not bill insurance companies directly at checkout, they provide detailed receipts and step-by-step guidance on how to submit a claim to your provider for out-of-network reimbursement. You can also use your Flexible Spending Account (FSA) or Health Savings Account (HSA) cards. The Renewal Fee
Taking the online renewal test typically costs a small fee (around \(10 to \)20), which is considerably cheaper than paying out-of-pocket for an in-person contact lens exam (\(120–\)250). Customer Reviews and Reputation
Simple Contacts maintains generally favorable scores across major review platforms like Reviews.io, boasting an average rating above 4.5 out of 5 stars. The Pros: What Customers Love
Convenience: Users praise the 5-minute online test for saving them an afternoon at the doctor’s office.
Support: Reviewers note that having a single agent stick with them through customer service inquiries makes resolution easy.
Discounts: They offer a robust referral program that rewards both the existing customer and the new buyer with credits. The Cons: What Customers Dislike
Customer Service Delays: Some users report difficulty reaching a live agent via phone when delivery delays occur.
Strict Approvals: If the reviewing doctor notices any eye redness or if you struggle with the 10-foot digital test, they will reject your renewal and tell you to see a doctor in person. Final Verdict: Is It Right for You?
Simple Contacts is an excellent tool for experienced, healthy contact lens wearers whose prescriptions rarely change and who want to skip the eye doctor waitlist. However, it is not a complete health solution. You should still schedule an in-person comprehensive eye exam every two years to ensure your eyes remain structurally healthy. If you’d like to proceed, let me know: Everything You Need to Know Before Buying Contact Lenses